Delivery & Returns

 

DELIVERY

Processing and Delivery Times: We always aim to get your orders out to you as soon as possible, however, we are only a small business with few hands, so we have provided a range of shipping options to suit your needs. Our standard processing and delivery time is 5-7 working days, however you can choose a faster delivery option to suit your needs during checkout. We ship all of our items using Royal Mail 1st or 2nd class, unless you choose a guaranteed next day delivery option at the checkout.  

Please be aware that all of our fabric items are handmade and during peak times we may need a little extra time to keep up with our stock levels. Therefore, if your order contains one of our fabric products please allow up to 10 working days for us to make and deliver this part of your order.

If you have ordered a gift set containing one of our handmade fabric items, we advise that you don’t select an express delivery as we cannot guarantee that we will be able to get this to you within the specified timeframe (although we will always try).

If your order has other non fabric items in, and you have chosen one of the faster delivery options, we will ship the other items as per the shipping method selected. Your fabric items will follow as soon as they are available. If of course the fabric items are in stock, you will deliver everything in one go as per the shipping method selected.

 

Delivery Costs: 

ORDERS UNDER £49.99:                     

£2.95 for Standard Delivery                items will be processed and shipped within 5 working days*

£4.95 for Quick Delivery                      items will be processed and shipped within 3 working days*

£11.00 for Express Delivery                  items will be processed within 24 hours day and sent via Royal Mail Special Delivery Guaranteed by 1pm*

 

ORDER OVER £50.00:                 

Free Standard Delivery                      items will be processed and shipped within 5 working days*

£4.95 for Quick Delivery                    items will be processed and shipped within 3 working days*

£11.00 for Express Delivery                items will be processed within 24 hours and sent via Royal Mail Special Delivery Guaranteed by 1pm*

 

Free collection is also available from our home workshop in Hertfordshire (Hitchin). Items are usually processed within 4-5 working days and we will notify you by email once your item is ready to collect.

* Please allow up to 10 working days for delivery of handmade fabric items (bibs and muslins etc.) These prices are our usual delivery costs and are subject to change (where there is a difference between what is stated above, and what is shown during the checkout process, the prices quoted at the checkout prevail). We are not responsible for items being delayed in the post, however if you have selected a guaranteed delivery option and your item hasn’t arrived on time, please contact us at the earliest so we can investigate with Royal Mail. 

 

RETURNS

Changed Your Mind: If you change your mind and wish to return your item then you must let us know within 14 days of receipt of the items. To commence the returns process please send us a message using our contact form or email thelittlepeanutco@outlook.com and quote your order reference number. Once you have informed us of your wish to cancel your order you will have a further 14 days to return the items back to us.

You will need to send it back to us in an unused condition and in it’s original packaging with all tags still attached. We recommend that you take care packaging your items/s as you are responsible for the item being received back to us in the same condition it left us. Any damages may affect your rights to a full refund.

 

Faulty or Damaged Items: We put a lot of love and care into our products and always strive for the highest quality. However on the rare occasion that you receive an item that is faulty or damaged, we ask you to stop using the item and send us a message at the earliest opportunity using our contact form or email thelittlepeanutco@outlook.com. You will need to quote your order reference number and state the fault or damage. We may also ask you to send pictures of the damage or fault

We may ask you to return the item and where possible send it back to us in it’s original packaging. In this case, we will send you a pre-paid returns label for you to print at home. We will arrange for a replacement item to be sent out to you at the earliest opportunity and the cost of sending this will be the responsibility of The Little Peanut Company.

Returns Delivery Costs: You will be responsible for the cost of the return delivery, unless the item you are returning was faulty or damaged. We advise returning items using a tracked delivery service or obtain a proof of postage receipt so you can make a claim should the item not be received, or it is returned damaged. We can not be responsible for retuned items that go missing in the post.

Returns Refunds: Upon receipt of the item we will process your return and you will receive a refund within 10 days. This will include the initial delivery fees based on the standard delivery rates. All refunds are issued in the same method they were received.